Frequently Asked Questions
What are the opening times for cricPORT?
How do I contact cricPORT customer services?
You can contact our friendly Customer Services team on 07717 772 232 or via email to email@example.com – use this email for any Customer Services or general queries that you may have.
What payment methods does cricPORT accept?
How do I place an order online?
To purchase from the cricPORT online shop.
Do the prices on cricPORT include VAT?
Yes, all our prices include VAT.
What is the delivery cost for orders in the UK?
Delivery cost £4.95 for orders under £100.00, £7.95 from £100.01 - £149.99 and FREE for orders over £100.00. These costs apply for the UK mainland only.
What are the delivery costs for European/international orders?
We can ship to any destination. The cost will depend on the weight of the goods and the destination. The cost will be confirmed by our customer service team once an order has been made.
How long will delivery take?
Most orders are despatched within 2 - 5 Days. If we do not have an item in stock, we will inform you of the expected delivery date.
Can you deliver to a work address?
What happens if no one is at the delivery address when you try to deliver?
How do I cancel my order?
Orders are generally packed and dispatched within a few days from the order date. If you wish to cancel your order before it has been dispatched please contact customer services on 07717 772 232 or via email on firstname.lastname@example.org.
How do I return an unwanted item for refund or exchange?
You can return items back to us or bring it back in an unused condition within 14 days.
What to do if I have received an item which is incorrect or damaged?
What to do if I am interested in an online club shop / teamwear?
It is simple and free to set up your own club shop with no setup fees. Please select which kit range you would like under our "Teamwear" menu banner. You can mix and match between all our manufacturers for playing wear and training wear.
Can you come to my club and sell equipment / clothing?
Yes, we do offer the option of a pop-up shop at any location of your choice. We can bring with us an array of playing equipment, accessories, clothing as well as your teamwear if required. We will also be able to take orders for club teamwear which will be sent directly to each individual.
What to do if I do not know what size clothing to get?
We have a size guide for each of our clothing manufacturers via the size guide on our website which can be accessed below.